New car registration system ‘poorly launched,’ local official says

The official who oversees more vehicle registrations than anyone else in the state gave the state motor vehicle agency a failing grade Monday after another error surfaced in its new inspection and registration system.

“It is having an adverse effect on my ability to do the work of the taxpayers,” Harris County Tax Assessor-Collector Mike Sullivan said of the state’s administration of the new single-sticker system, which took effect March 1.

The latest error, discovered Friday, involved incorrect bills in renewal notices sent to 321,927 vehicle owners with April registrations due. Of those, 83,541 were in the eight-county Houston area, including 56,965 in Harris County.

The confusion led to longer lines at local tax offices, frustrated motorists and haggard county staffers.

“I’ve got people demanding to see me and calling my office,” Sullivan said. “This is a state issue, but the county tax assessors are the face of this… (Motorists) are angry and frustrated, saying they’ll never vote for Mike Sullivan again. I’m a big boy, I can take it, but I feel bad for the people coming in.”

via New car registration system ‘poorly launched,’ local official says – Houston Chronicle.

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